“How do we communicate?”
Professionally – correct terminology, no swearing
Body Language – open and accessible
Verbally – speech
With props / tools – appropriate and arranged before the session
Written – if on flip chart readable
Questions – should be answerable
Tactfully – if the delegates don’t really get it
Visually – should be clear
Timely – Too late is no good
Priming – nudging the delegates to come up with their own answers
What “noise” prevents messages being acted upon?
Methodology / Questioning technique
Not clear instructions
Personality clashes
Distractions / environment
Resources
Interaction of the delegates with each other
Contradictory beliefs
Language
Equality and diversity.
We watched the video from the previous week and commented on each other’s body language and ability to engage with their delegates.
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